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We’re working with a well-established food business that prides itself on quality, pace and strong customer relationships. As part of a growing technical function, they are looking to appoint a Food Technologist who enjoys variety, responsibility and working cross‑functionally in a fast-moving environment. This role sits within the Technical team and reports directly into a Customer Technical Manager. The Food Technologist will play a key part in supporting both internal teams and external customers, ensuring products meet all technical, legal and quality requirements. It’s a hands-on role that blends customer-facing activity with factory-based technical support, offering excellent exposure across the full product lifecycle.
Job Responsibility:
Providing day-to-day technical support to the business, suppliers and customers
Managing and completing customer technical requests in a timely and well-organised manner
Investigating customer complaints and contributing to monthly complaint KPI reporting
Supporting customer audits, site visits and third-party inspections
Assisting with customer KPI reviews and associated follow-up actions
Maintaining and updating technical documentation, including Quality Attribute sheets
Supporting the development and maintenance of company policies in line with legislation and customer standards
Keeping up to date with food legislation and communicating relevant changes internally
Benchmarking products to ensure technical compliance with agreed specifications
Working closely with NPD and Commercial teams to support successful product launches
Ensuring new products are assessed for nutrition, shelf life and customer requirements
Supporting development trials and PPR trials
Maintaining accurate product data within internal technical systems
Promoting high standards of health, safety, hygiene and legality across the site
Requirements:
Experience within a food manufacturing or food supply technical role
Sound understanding of food safety, quality and legal compliance
Confident dealing with customers and handling technical queries and complaints
Experience supporting audits and working to customer and third-party standards
Comfortable managing technical documentation and product specifications
Able to work collaboratively with Technical, NPD and Commercial teams
Well organised, detail focused and able to manage multiple priorities
A proactive approach with the confidence to challenge unsafe or non-compliant practices
Strong communication skills and a professional, positive manner