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At Tim Hortons, we believe that you shouldn't have to compromise. Whether you want a hot freshly prepared breakfast on the way to work served with our smooth, delicious coffee; a great choice of freshly prepared hot sandwiches for lunch, or one of our famously irresistible donuts for a sweet afternoon treat, Tim Hortons is the place to visit. However, there’s more to Tim Hortons than great-tasting fresh food and coffee. We work hard to deliver the highest quality products and services and strive to be a leader in everything we do. An iconic 60-year-old brand in Canada, Tim Hortons is off to a great start as we take on the competitive UK marketplace. After unprecedented media interest in the national launch in Spring 2017 and a fanatical social media following from fans across the UK, it is no surprise that from the first store we are a roaring success, with 77 other restaurants now part of the estate and an exciting growth agenda. As we look ahead to a busy expansion plan across the country, we are looking for a Technical Assistant to join the team. The role will sit in the QA/Technical department, whilst helping maintain the highest standards of food safety and compliance. This is a unique opportunity to work across both departments, developing new skills and contributing to our success.
Job Responsibility:
Generate and update allergen & nutrition data for finished products
Maintain information on RBI spec portal. Keep up to date with correct suppliers and ingredients
Liaising with suppliers to ensure technical information is completed to the correct standard
Proofread technical documents i.e. specifications & artwork to ensure accuracy
Manage complaints, maintain the log, identify and investigate the root cause for any non-conformances and complaints with suppliers and restaurants, trend analysis, send out complaints data
Write weekly complaints/quality report, published in our Tim’s Memo Mailer
Support operations in investigating and responding to customer complaints
Create product/raw material documentation in Word, Excel, PowerPoint and using online systems
Update databases and website information e.g. maintain the products on the TH website
Answer internal and external technical queries
Support on training programs, health and safety and food safety practices
Work with L&D and Operations in restaurants to create and improve Ops procedures
Update and maintain products on the RBI system
Support the conducting of taste panels, trials and reporting of results
Establish robust QAS documents with supplier
Maintain supplier contact information
Document control
Generate new documents for HACCP and Quality Manual
Coordinate yearly swabbing exercise, reporting of results and corrective actions
Support the departments with daily maintenance of all related data and working documents
Writing procedures and preparing presentations
Prepare and send samples
Arrange couriers
Arrange lab tests
Any other duties as reasonably requested by the business which may not be part of your day-to-day role
Requirements:
Excellent English reading and writing skills
Attention to detail and high level of accuracy
Strong computer literacy - e.g. Word, Excel, PowerPoint, Outlook & Teams – ability to create documents, tables, graphs & work in spreadsheets (including formulas)
Excellent organisational skills and the ability to work on multiple projects simultaneously
At least 1 years’ relevant experience working within food production within a technical or quality role, can be through a placement
Degree qualified in food science or equivalent
Food Safety Level 2 Qualification
Qualification in HACCP
Previous experience of using online specification systems
Working knowledge of Allergen Management and Labelling/Artwork
Previous experience of using retailer specification systems
Uses initiative to complete tasks independently
Proactive, with strong problem-solving skills
A passion for the Tim Hortons brand
Sound communication, being confident with internal + external stakeholders