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Food Technical Assistant

United Kingdom, Wednesfield 28000.00 - 30000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

At Tim Hortons, we believe that you shouldn't have to compromise. Whether you want a hot freshly prepared breakfast on the way to work served with our smooth, delicious coffee; a great choice of freshly prepared hot sandwiches for lunch, or one of our famously irresistible donuts for a sweet afternoon treat, Tim Hortons is the place to visit. However, there’s more to Tim Hortons than great-tasting fresh food and coffee. We work hard to deliver the highest quality products and services and strive to be a leader in everything we do. An iconic 60-year-old brand in Canada, Tim Hortons is off to a great start as we take on the competitive UK marketplace. After unprecedented media interest in the national launch in Spring 2017 and a fanatical social media following from fans across the UK, it is no surprise that from the first store we are a roaring success, with 77 other restaurants now part of the estate and an exciting growth agenda. As we look ahead to a busy expansion plan across the country, we are looking for a Technical Assistant to join the team. The role will sit in the QA/Technical department, whilst helping maintain the highest standards of food safety and compliance. This is a unique opportunity to work across both departments, developing new skills and contributing to our success.

Job Responsibility

  • Generate and update allergen & nutrition data for finished products
  • Maintain information on RBI spec portal
  • Liaising with suppliers to ensure technical information is completed to the correct standard
  • Proofread technical documents i.e. specifications & artwork to ensure accuracy
  • Manage complaints, maintain the log, identify and investigate the root cause for any non-conformances and complaints with suppliers and restaurants, trend analysis, send out complaints data
  • Write weekly complaints/quality report, published in our Tim’s Memo Mailer
  • Support operations in investigating and responding to customer complaints
  • Create product/raw material documentation in Word, Excel, PowerPoint and using online systems
  • Update databases and website information e.g. maintain the products on the TH website
  • Answer internal and external technical queries
  • Support on training programs, health and safety and food safety practices
  • Work with L&D and Operations in restaurants to create and improve Ops procedures
  • Update and maintain products on the RBI system
  • Support the conducting of taste panels, trials and reporting of results
  • Establish robust QAS documents with supplier
  • Maintain supplier contact information
  • Document control
  • Generate new documents for HACCP and Quality Manual
  • Coordinate yearly swabbing exercise, reporting of results and corrective actions
  • Support the departments with daily maintenance of all related data and working documents
  • Writing procedures and preparing presentations
  • Prepare and send samples
  • Arrange couriers
  • Arrange lab tests
  • Any other duties as reasonably requested by the business which may not be part of your day-to-day role

Requirements

  • Excellent English reading and writing skills
  • Attention to detail and high level of accuracy
  • Strong computer literacy - e.g. Word, Excel, PowerPoint, Outlook & Teams – ability to create documents, tables, graphs & work in spreadsheets (including formulas)
  • Excellent organisational skills and the ability to work on multiple projects simultaneously
  • At least 1 years’ relevant experience working within food production within a technical or quality role, can be through a placement
  • Degree qualified in food science or equivalent
  • Food Safety Level 2 Qualification
  • Qualification in HACCP
  • Previous experience of using online specification systems
  • Working knowledge of Allergen Management and Labelling/Artwork
  • Previous experience of using retailer specification systems
  • Uses initiative to complete tasks independently
  • Proactive, with strong problem-solving skills
  • A passion for the Tim Hortons brand
  • Sound communication, being confident with internal + external stakeholders

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