Food service lead

• Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol. Follows fire code and regulatory standards
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards
• Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training
• Participates in department's performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player
• provides support to other Food and Nutrition Services departments as requested by management
• Communicates with nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery
• provides assistance as deemed necessary
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building

• Customer service experience
• Must be literate in English and able to follow instructions
• Must be comfortable interacting with patients, families, and/or caregivers when delivering meals
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff
• Desire to achieve high customer service standards
• Ability to adjust to the needs of the department
• Ability to work weekends and holidays

High school diploma or GED

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work
• Generous PTO: Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program