Food Service Lead Job at Advocate Health Care (Aurora)

Job Description

Food Service Lead, Flex position to cover AM and PM shifts as needed, open weekday availability, every other weekend and rotating holidays

Job Responsibility

Responsible for maintaining work assignments, staff schedules, and providing day-to-day work direction to staff
Ensures satisfaction with high quality food for patients, retail, and catering/special functions and assists department leadership with patient satisfaction, loyalty scores, and sanitation requirements
May perform specialty assignments and projects
Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction
Assigns, monitors, and reviews progress and accuracy of work
Monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues
Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale
Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes
Monitors general department operations, adjusts schedules, records essential information and ensures that work is completed in a timely manner
Conducts daily checks on employee staffing and makes adjustments/substitutes as necessary
assigns non-routine tasks and duties
Provides work direction and guidance to designated food service staff and assigns tasks to provide efficient and timely service
Maintains a quality food production operation for internal and external customers
Assists in resolving issues, dealing with customer complaints, workflow, employee staffing, and equipment failures during the shift
Acts as a resource person, works with employees to resolve problems, complex issues and provides training in food preparation, pre-serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities
Forecasts amount of required food for patients, cafeterias, and special functions
maintains records of meal census and food usage
Capable of managing and responding to purchasing, tray-line, cafeteria, and/or special function requests
Inspects equipment and work areas to ensure proper use, maintenance and sanitation standards and corrects deficiencies as required
Utilizes established production safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination
May function as a Food Service Assistant or Food Ambassador which may include assembly and delivery of patient meals, dish room and cleaning duties, assisting patients, cash handling, balance sheets, food production, servicing cafeteria customers, preparing, serving and maintaining supplies of food, and utensils

Requirements

ServSafe Food Handler certification issued by the National Restaurant Association needs to be obtained within 1 year
High School Graduate
Typically requires 3 years of experience in food preparation, service techniques, cashiering and sanitation standards, general and modified diets, in a large hospital or hotel/restaurant food service environment
Strong knowledge in food service from within a hospital, restaurant or a related environment
Excellent customer service skills and communication skills to effectively interact with a variety of people
The ability to work in close cooperation with nursing personal is required
Ability to read and understand written and oral communications
Must be self directed, able to work independently and make decisions with minimal supervisor
Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing
Excellent phone etiquette
Strong knowledge and understanding of food/drug interactions and food allergens
Good organizational and time management skills
Intermediate computer skills in Microsoft Office or similar products
Ability to use e-mail and internet

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

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Food Service Lead

Job Description

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