Food Service Assistant

• Prepare and serve food items according to correct portion sizes
• Maintain cleanliness and organisation of the kitchen porter and dining areas, ensuring compliance with health and safety regulations
• Assist customers with their orders, providing information about menu items and accommodating dietary restrictions as needed
• Operate service equipment correctly and safely: dishwashers, panini machine, toaster, coffee machine etc
• Monitor inventory levels of food supplies and report shortages to management
• Collaborate with team members to ensure smooth operations during busy periods
• Greet customers warmly and create a welcoming atmosphere
• Serve food and beverages promptly, maintaining a high level of attention to detail
• Utilise the point-of-sale system to process orders accurately
• Handle cash, credit card transactions, adhering to cash handling procedures
• Set up tables, chairs, and other dining areas before opening and arrange them appropriately
• Clean and sanitise tables, counters, and service areas regularly
• Ensure the cafe's cleanliness and tidiness by sweeping, mopping, and taking out rubbish
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed
• Work closely with the kitchen staff to ensure timely and accurate food deliver
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals
• Adhere to dress code policies
• Adhere to food safety and hygiene regulations to maintain a safe environment
• Follow proper hand hygiene procedures and maintain personal cleanliness at all times
• Ensure the café is compliant with health and safety standards at all times

• GCSE education or above
• Previous experience in a food service or hospitality role is essential
• Spoken and written English is essential
• Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment
• Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude
• Basic math skills for cash handling and order processing
• Strong communication skills with a friendly and approachable demeanor
• Ability to work effectively in a fast-paced environment while maintaining attention to detail
• Basic knowledge of food safety practices is preferred
• A willingness to learn new skills and adapt to changing situations is essential
• Strong attention to detail and ability to multitask in a fast-paced environment
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service
• Willingness to learn and progress
• Be honest and trustworthy
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrate sound work ethics
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations

Basic knowledge of food safety practices is preferred

• Up to 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app
• high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme