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Food Service Ambassador - Tray line

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Advocate Health Care

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Location:
United States

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Contract Type:
Not provided

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Salary:

18.85 - 28.30 USD / Hour

Job Responsibility:

  • Acts as key contact person between food and nutrition and the patient
  • Obtains patient meal orders via call center or bedside following scripting and customer service standards
  • Provides patient with an orientation to Room Service and other department services
  • Delivers meals and collects patient trays after meals
  • Ensures satisfaction of patients with food items upon delivery
  • Records intake for patient calorie counts as ordered by physician or dietitian
  • Resolves any patients concerns
  • Document meal fluid intake for I & O
  • Receives and processes diet changes throughout the day
  • Document in the patient card file regarding food allergies, intolerances, preferences, and food / drug interactions
  • Utilizes software to balance nutrients for the patient meal selections
  • Maintains Cbord patient information, runs missed meal and other reports
  • Reports quality issues to management and reports potential patient nutrition concerns to a registered dietitian
  • Generates multiple reports, modifies and communicates report information
  • Works with the Line expeditor to balance ticket flow
  • Loads and transports food carts
  • Delivers patient meal trays to patient rooms
  • Delivers and stocks all nursing units and physician lounges
  • Effectively communicates all patient needs to the necessary departments
  • Utilizes established safety and sanitation standards to ensure safe food handling techniques
  • Follows all isolation precautions while delivering and collecting trays
  • Inventories and orders floor stock supplies on patient units

Requirements:

  • 1 year of experience in performing face-to-face customer service
  • Strong knowledge in food service from within a hospital, restaurant or a related environment
  • Excellent customer service skills and communication skills
  • Ability to multitask, route calls, greet patients, place orders, and troubleshoot food related issues
  • Ability to read and understand written and oral communications
  • Must be self-directed, able to work independently and make decisions with minimal supervision
  • Ability to maintain a friendly and cheerful demeanor
  • Excellent phone etiquette
  • Strong knowledge and understanding of food/drug interactions and food allergens
  • Good organizational and time management skills
  • Intermediate computer skills in Microsoft Office or similar products
  • Ability to use e-mail and internet
  • Must be able to work 5 days per week from 11:30am to 8pm
  • Must be able to work rotating weekends and work on holidays
  • Must be competent with an iPad
  • Must be able to lift up to 40 lbs. from floor to a maximum 5 ft.
  • Must be able to lift and carry up to 40 lbs. at waist height a reasonable distance
  • Must be able to push/pull with 20 lbs. of force
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 02, 2026

Expiration:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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