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Advocate Health Care Logo Advocate Health Care · Gastronomy

Food Service Ambassador - Tray Line

United States 18.85 - 28.30 USD / Hour · Job Posted February 20, 2026
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Job Responsibility

  • Acts as key contact person between food and nutrition and the patient
  • Obtains patient meal orders via call center or bedside following scripting and customer service standards
  • Provides patient with an orientation to Room Service and other department services including the patient menu, diet order, meal ordering process, guest services and how to speak with a dietitian
  • Delivers meals and collects patient trays after meals
  • Ensures satisfaction of patients with food items upon delivery
  • Records intake for patient calorie counts as ordered by physician or dietitian
  • Resolves any patients concerns
  • Document meal fluid intake for I & O
  • Receives and processes diet changes throughout the day, i.e. diet orders, patient admissions, cancellations, transfers, special physician orders such as tube feedings and supplements
  • Document in the patient card file regarding food allergies, intolerances, preferences, and food / drug interactions
  • Utilizes software to balance nutrients for the patient meal selections in accordance with the physician prescribed diet order and patient food allergies
  • Maintains Cbord patient information, runs missed meal and other reports
  • Reports quality issues to management and reports potential patient nutrition concerns to a registered dietitian
  • Generates multiple reports, modifies and communicates report information
  • Works with the Line expeditor to balance ticket flow
  • Loads and transports food carts
  • Delivers patient meal trays to patient rooms in accordance with established procedures
  • Delivers and stocks all nursing units and physician lounges
  • Effectively communicates all patient needs to the necessary departments including food and nutrition services and nursing services
  • Utilizes established safety and sanitation standards to ensure safe food handling techniques and prevent bacteria contamination
  • Follows all isolation precautions while delivering and collecting trays
  • Inventories and orders floor stock supplies on patient units

Requirements

  • Typically requires 1 year of experience in performing face-to-face customer service
  • Strong knowledge in food service from within a hospital, restaurant or a related environment
  • Excellent customer service skills and communication skills to effectively interact with a variety of people
  • The ability to work in close cooperation with nursing personal is required
  • Ability to multitask, route calls, greet patients, place orders, and troubleshoot food related issues
  • Ability to read and understand written and oral communications
  • Must be self-directed, able to work independently and make decisions with minimal supervision
  • Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing
  • Excellent phone etiquette
  • Strong knowledge and understanding of food/drug interactions and food allergens
  • Good organizational and time management skills
  • Intermediate computer skills in Microsoft Office or similar products
  • Ability to use e-mail and internet
  • Operates equipment (i.e. dish-machine, tray line, garbage disposal, etc.) necessary to perform the job
  • Demonstrating ability to safely and effectively, utilize necessary power equipment
  • Stands walks and reaches above shoulders the majority of the workday as well as squats, bends, twists, kneels and climbs throughout shift
  • Must be able to: lift up to 40 lbs. from floor to a maximum 5 ft.
  • lift and carry up to 40 lbs. at waist height a reasonable distance
  • Must be able to: push/pull with 20 lbs. of force

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
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