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The Highlands at Harbor Springs is seeking energetic, guest-focused Servers to join our team. This is a seasonal, full-time or part-time position. Servers ensure guests have an enjoyable dining experience by providing excellent service, taking orders, serving food and beverages, and assisting with any guest needs. Openings are available for morning (A.M.) or evening (P.M.) shifts. All candidates must be available to work evenings, weekends, and holidays.
Job Responsibility:
Welcome and greet guests, making them feel comfortable and attended to
Inform guests of specials and menu updates
Take food and beverage orders and enter them into the point-of-sale system
Deliver food and beverages promptly and accurately
Make menu recommendations and upsell items using suggestive selling techniques
Answer questions about ingredients, preparation, and food origins
Perform side work at the start and end of each shift
Maintain clean and organized service areas
Monitor guest satisfaction and respond promptly to requests
Prepare final bills, process payments, and assist with table clearing and resetting
Assist fellow servers and support overall team operations as needed
Provide information about The Highlands and surrounding areas
Handle other duties as assigned by management
Requirements:
18 years or older
ServSafe Certification (or ability to obtain upon hire)
1+ year of front-of-house or hospitality experience preferred
Strong customer service and communication skills
Ability to multitask, work under pressure, and collaborate with a team
Basic cash handling skills
Availability for mornings, evenings, weekends, and holidays
What we offer:
Free Golf and Ski Passes
Downhill Mountain Bike Park Pass
Dining Discounts (25% off at Boyne restaurants)
Resort Discounts (30% on spa treatments and other services)
Free Water Park Passes
Lodging Discounts
Tuition Reimbursement
Housing Availability
Health Insurance (for Full-Time Year-Round Team Members)
AllyHealth (access to health services for all employees)