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This position is responsible for taking orders, serving drinks and food, acting as cashier, and ensuring that guests are taken care of during their meal. Performs all functions in accordance with applicable laws and gaming regulations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).
Job Responsibility:
Taking orders, serving drinks and food, acting as cashier
Ensuring guests are taken care of during their meal
Greet guests and team members eagerly
Assist with guest questions regarding promotions, events, specials
Maintain attendance to ensure coverage
Maintain Departmental log(s) noting unusual occurrences, incidents, etc.
Interact positively with customers daily to ensure 100% customer satisfaction
Follow all city, county, state, federal & tribal laws
Keep the working area clean and organized
Assist in maintaining the cleanliness of the casino
Requirements:
Prior customer service in a fast-paced environment preferred
Excellent customer service/communication skills
Must maintain a neat and professional appearance
High school diploma or GED
At least six (6) months’ server experience in a full-service bar and/or restaurant preferred
Basic knowledge of POS systems
Good interpersonal skills and knowledge of computers
Available to work required schedule which may include nights, weekends, holidays, and overtime
Must be able to provide documents to show eligibility to work in the United States
Required to pass a drug test and obtain/maintain a gaming license
Otoe Missouria Gaming Permit (May be required)
Liquor License (May be required)
Food Handlers Certification
Must be able to lift at least 20 lbs. and push/pull/drag up to 50 lbs.
Must be able to stand for extended periods
Nice to have:
Able to multi-task: able to serve multiple guests and tables at one time
Knows menu items and daily specials
Ability to upsell items and provide item suggestions
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