Food Runner Job at The 'Quin House (Boston)

Job Description

The 'Quin House is Boston's newest modern social club, centered around world class hospitality, featuring four unique restaurants, seven bars and lounges, and luxury accommodations. In reflecting The New Boston, we don't just care about what you do, but rather, who you are. This is an opportunity to grow with a dynamic team that is passionate, collaborative, and creative.

Job Responsibility

Providing a warm, welcoming greeting to our members and their guests
Ensure that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience
Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
Understands all policies, procedures, standards, specifications, guidelines for The Quin
Provides timely and friendly service to members and their guests
Service members with all food and beverage requirements in an attentive, courteous, and efficient manner
Serves alcohol responsibly within State, Local and Store level laws and guidelines
Have a thorough knowledge of menus, ingredients, out of stock items and current specials in all applicable venues
Delivers food from kitchen to table accurately, in a timely manner and exactly as ordered by the guest
Assists the culinary team with assigned tasks and duties
Fulfill any additional member requests
Perform opening and closing duties according to established side work checklist thoroughly and with a sense of urgency
Works in a clean and organized manner keeping bar and service areas maintained and in impeccable condition during shifts
Have a complete knowledge of standards of service
Assists other team members as needed, both with and without the direction of management
Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members
Re-stocks items and supplies as needed and alerts management of shortages
Accurately and promptly prepares and tenders guests' payments
Communicates health and/or safety concerns/violations immediately to the management
Attends all informational meetings
Assume 100% responsibility for the quality of services provided
Fill in where needed to ensure guest service standards and efficient operations
Performs all other related duties as assigned
Assist in the investigation of member complaints regarding food quality and service
Ability to assist in other related food and beverage outlets if and when required

Requirements

Experience in a hotel or restaurant experience preferred
Service oriented style with professional presentations skills
Maintain high standards of personal appearance and grooming
A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team's work
TIPS certified (can be completed during onboarding process)
Excellent oral and written communication skills
Detail oriented, good prioritization and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
High School Diploma or equivalent

What we offer

Club Fee
Potential Additional Tips

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