Food Runner - Booking Office 1869 F&B Support Expert Job at Marriott Bonvoy (London)

Job Description

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the F&B Support Expert provides the support that make transactions feel like part of the experience.

Job Responsibility

Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation
Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice
Your role is a very physical role, where lifting, pushing and pulling are involved
manual handling and deploying the correct methods to keep yourself safe is key
Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations
Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance)
Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times
Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role
Carrying out other duties that may be required by the F&B Management team

Requirements

Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment
Detail-oriented with a passion for delivering excellence in customer service
Knowledge of Health, Safety and Hygiene (sanitation, cleanliness)
L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Cycle to work scheme
Employee Assistance Programme access
Comprehensive Training and Development programme participation
Awards and recognition celebrations, among many other benefits

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Food Runner - Booking Office 1869 F&B Support Expert

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