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As a Food Operations Manager, you will lead a high-volume operation, ensure safe, efficient, and commercially successful food delivery while building a strong team culture.
Job Responsibility
Lead and coach a large operations team to deliver strong performance, effective collaboration, and a consistently high-quality customer experience
Ensure full compliance with IKEA standards, food safety requirements, and all relevant legislation
Drive sales and profitability by analysing performance, managing costs, and acting on key commercial opportunities
Oversee daily operations during peak trading periods, ensuring efficiency, product availability, and smooth execution
Implement effective forecasting, stock control, and waste management to optimise operations and minimise loss
Drive continuous improvement by using customer feedback and operational insights to enhance processes and performance
Requirements
Proven leadership experience, including leading leaders and developing high-performing, engaged teams in a high-volume environment
A strong customer focus, with a passion for delivering safe, high-quality, and memorable food experiences
Solid experience in food operations, including compliance, food safety standards, and local legislation
The ability to manage peak trading complexity while maintaining operational excellence and team performance
Strong commercial and financial acumen, with experience analysing KPIs, managing budgets, and driving sales while controlling costs
Well-developed planning and organisational skills, including forecasting, stock control, and waste management
A proactive, solution-oriented mindset with confidence in decision-making and problem-solving
Strong communication and collaboration skills, with the ability to influence and build relationships across functions
What we offer
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)