Food Operations Leader Job at IKEA (Gwangmyeong-Si)

Job Description

This person is responsible to lead the food operational excellence and ensure a commercial food experience that is safe, people and planet positive, healthy and delicious, affordable and convenient, human and joyful, with a Swedish touch. This position is report to Country Food Manager in IKEA Korea Service Office.

Job Responsibility

Coach, and re-direct where necessary, the units to drive food operational excellence – in-store logistics, food production, meeting the customer, equipment and sustainable operations
Ensure that food operations are compliant with IKEA standards and local legal demands
Responsible for monitoring units in order to identify and optimize food operational needs and requirements
Contribute to food business financial results through monitoring the performance, identifying gaps and proposing and initiating improvements
Contribute insight and ideas to the market business plan as an integrated commercial partner
Responsible for developing and implementing common operational framework, standards, plans, WoW (way of working), tools and KPI’s to deliver to the business goals
Ensure correct operational process to secure food product availability, food stock management, food quality and to minimize food waste
Ensure up to date, appropriate and sustainable equipment and facilities
Contribute to the development of market specific range operational needs and requirements in line with IKEA range strategy, requirements and processes
Plan, conduct and follow-up operational performance review as well as act upon them e.g. lead information and escalation process to ensure performance excellence throughout the year
Train co-workers in new food production, serving techniques and tools as well as ways of working
Contribute with knowledge transfer and information sharing to, and between, the units
Act as a member of the food team and proactively contribute to food plan/output in order to deliver to the common objectives and goals
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
Be an active player in working on sustainability within food (sourcing of local ingredients, circularity in production, usage of sustainable materials and services)
Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA

Requirements

Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Extensive knowledge of IKEA food business and food retail operations
Broad knowledge about IKEA compliance standards, IKEA food safety standards and HACCP
Broad knowledge about local food legislations and operational compliance standards
Broad knowledge of operational management such as in store logistics, inventory, production, serving and sustainability
Broad knowledge of Group strategies, priorities and business planning process
Good knowledge of project and change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Broad knowledge of operational plans and goals as well as follow up on KPIs
Broad knowledge of food trends that influence customers’ needs and demands in the market
Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the food experience design in all touch points

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Food Operations Leader

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