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Food Market & Bistro Manager

https://www.ikea.com Logo

IKEA

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Location:
Italy, Sesto Fiorentino, Firenze

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Job Description Job ID: 296733 Date posted: 21/06/2025 What you'll be doing day to day • Support the implementation of global and national food safety and compliance standards to ensure a safe environment for customers and co-workers. • Ensure that the Food Market and Bistro are run efficiently and in line with commercial priorities, food safety standards, and the IKEA identity. • Lead the local implementation of the food business strategy and yearly commercial calendar, working closely with relevant departments. • Oversee the execution of the IKEA food communication strategy in the store, ensuring a consistent and inspiring customer message. • Act on customer feedback to continuously improve the food offer and customer experience. • Ensure that the Food Market and Bistro areas are well-maintained, attractive, and aligned with store visual and layout guidelines. • Work closely with the whole IKEA FOOD Management Team to secure high operational standards and a great customer experience across all IKEA food areas. • Contribute to the development and execution of the store’s business plan, as well as action plans for the IKEA food department. • Ensure your team has the knowledge and skills needed to talk confidently with customers about our food offer and related services. • Identify, hire, onboard, and develop team members, building strong succession plans. • Build and lead a diverse and high-performing team by sharing IKEA values, developing food and retail competence, and encouraging co-worker ownership. • Implement and follow up on global and national initiatives related to people and sustainability.

Job Responsibility:

  • Support the implementation of global and national food safety and compliance standards to ensure a safe environment for customers and co-workers
  • Ensure that the Food Market and Bistro are run efficiently and in line with commercial priorities, food safety standards, and the IKEA identity
  • Lead the local implementation of the food business strategy and yearly commercial calendar, working closely with relevant departments
  • Oversee the execution of the IKEA food communication strategy in the store, ensuring a consistent and inspiring customer message
  • Act on customer feedback to continuously improve the food offer and customer experience
  • Ensure that the Food Market and Bistro areas are well-maintained, attractive, and aligned with store visual and layout guidelines
  • Work closely with the whole IKEA FOOD Management Team to secure high operational standards and a great customer experience across all IKEA food areas
  • Contribute to the development and execution of the store’s business plan, as well as action plans for the IKEA food department
  • Ensure your team has the knowledge and skills needed to talk confidently with customers about our food offer and related services
  • Identify, hire, onboard, and develop team members, building strong succession plans
  • Build and lead a diverse and high-performing team by sharing IKEA values, developing food and retail competence, and encouraging co-worker ownership
  • Implement and follow up on global and national initiatives related to people and sustainability

Requirements:

  • Understand food business operations, food safety regulations, and compliance standards
  • Familiar with local food laws, customer behavior, food trends, and market dynamics
  • Strong communicator and able to build trust-based relationships
  • Analytical skills and the ability to turn insights into actions
  • Organized and capable of managing multiple tasks and priorities
  • Know how to deliver strong business results through your team
  • Stay calm and focused under pressure and manage setbacks effectively
  • Fluent in both Italian and English, spoken and written
What we offer:
  • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
  • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
  • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
  • Employee discount: 15% on the purchase of IKEA products for personal use
  • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
  • Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
  • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Additional Information:

Job Posted:
June 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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