Food & Drink Studio Brand Events Manager

• Work closely with the Food & Drink Studio Producer to design Brand events that will deliver the intended core messaging and promise an outstanding customer experience
• Bring the unique qualities of the Food and Drink Studio to life by overseeing the planning and delivery of Brand events that establish the space as one of the most exciting, innovative and ground-breaking initiatives in the world of retail
• Compere or host Brand events, as required, to ensure the key messaging comes through to our guests
• Support the Food & Drink Studio Producer with photography, filming shoots and event roundups – ensuring that Brand events continue to have a life beyond the day itself
• Work collaboratively to ensure that the look and feel of the space evolves with the seasons and shows the Studio off in its best light
• Ensure adherence to company policies, controls, and standards (e.g., due diligence, cleanliness, H&S, dress code standards etc.)
• Lead by example, demonstrating high levels of planning, organising, and time management to drive the operational execution of Brand events in the Food & Drink Studio
• Support VIP and private events where required, deputising for the Food & Drink Studio Private Events Manager on occasion
• Ensure that End of Day reports have been completed and feed into End of Week reports where required
• Track Brand event costs and revenue
• Review event collateral requirements, and work closely with the Design & Marketing team to support with any new briefs
• Monitor and review costs associated with putting events on through P&L’s, working closely with the Procurement & Menu Co-ordination Teams to track changes in costs of products & services and update costs accordingly
• Monitor invoices and expenses, ensuring that talent are paid on time
• Develop and deliver an imaginative, thoughtful and meaningful programme of experiences and events which showcase and reflect Fortnum’s purpose “We Make Joy” and its People Manifesto which is rooted in Mastery, Mobility and Community
• Play a leading role in ensuring the teams exemplify outstanding ways of working, guided by first class operating procedures and processes which breed creativity and experimentation, and are equally rooted in strong controls and safety
• Role model impeccable presentation in all working areas and personal presentation
• Ensure staff grooming standards meet company requirements
• Actively role model Fortnum’s Leadership competencies and attributes, and act as an outstanding ambassador for its brand and people
• Seek out, develop and nurture talent and build a happy, healthy and high performing team with a strong sense of inclusion and belonging
• Play a leading role in ensuring that the Food & Drink Studio acts as a beacon for the brand and builds pride amongst our people internally

• A passion for food and drink, and awareness of current hospitality trends
• An interest in food sustainability and innovation
• Excellent Microsoft office skills
• Excellent communication skills impeccable attention to detail
• Excellent interpersonal skills for diplomatically handling staff and customers
• Digitally savvy
• Tripleseat and Photoshop experience beneficial
• Ability to engage a wide range of audiences and work with integrity/confidentiality
• The ability to lead and motivate a team of staff
• The ability to cope under pressure in a fast-paced environment
• Strong planning and organisational skills to run a streamlined operation
• A flexible hands-on, can-do attitude
• The ability to work independently, make decisions and problem solve confidently
• A friendly but professional work ethic
• Enthusiasm and willingness to learn

Tripleseat and Photoshop experience beneficial

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years