Food Delivery Program Manager, Circle K

Circle K

Location:
Canada, Calgary

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Food Delivery Program Manager is responsible for leading and overseeing the execution, performance, and continuous improvement of Circle K’s food delivery programs across multiple store locations. This role ensures a seamless, customer-focused experience by managing delivery operations, optimizing performance, and supporting cross-functional alignment across merchandising, operations, IT, and third-party delivery providers. The successful candidate will help drive growth in the on-demand convenience space, supporting customer expectations for speed, quality, and service.

Job Responsibility:

Manage the day-to-day operations of Circle K’s food delivery programs across assigned markets
Ensure timely, accurate, and customer-centric delivery fulfillment in coordination with store teams and third-party platforms
Lead program rollouts in new stores or markets, including technology integration, operational readiness, and staff training
Maintain and enforce service standards, operational policies, and food safety compliance
Troubleshoot delivery issues and coordinate resolutions between store operations and external providers
Work closely with merchandising, operations, and store teams to ensure alignment and program consistency
Provide tools, resources, and ongoing support to store teams to help them deliver high-quality service
Support marketing and promotional activities that drive delivery channel growth and engagement
Analyze delivery KPIs such as order volume, speed, accuracy, cancellations, and customer satisfaction
Identify operational bottlenecks or inefficiencies and implement process improvements
Provide regular reporting and actionable insights to leadership teams
Stay up to date on delivery trends, technologies, and customer expectations to enhance program value
Liaise with third-party delivery providers to manage service levels and resolve performance issues
Ensure service contracts and relationships align with Circle K’s standards and customer experience goals

Requirements:

Bachelor’s degree in business, supply chain, operations management, or a related field
3–5 years of experience in retail, QSR, convenience, logistics, or e-commerce operations
Strong problem-solving, decision-making, and analytical skills
Excellent communication and interpersonal abilities
Strong project management and organizational skills
Proficiency in Microsoft Office and familiarity with order management or delivery tracking systems
Ability to travel within assigned regions as required
Comfortable working in a fast-paced, dynamic environment with evolving priorities
Passionate about retail innovation, operational excellence, and customer satisfaction
May require up to 30% of travel

What we offer:

Group Insurance Program
Pension Plan
Share Purchase Plan
Paid Time Off
Employee Discounts
Training and Development
Recognition and Rewards
Mentorship Program
Scholarship Program

Additional Information:

Job Posted:
June 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Food Delivery Program Manager