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To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets. The Food Court Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations
Job Responsibility
Guest satisfaction scores
Service speed and efficiency
Food safety audit results
Labour cost vs budget
Team retention and engagement
Stock and waste control
Cleanliness and presentation standards
Support daily operation of the food court and all outlets within it
Ensure service areas are fully prepared and staffed for trading periods
Monitor service flow and step in to resolve operational issues
Maintain high standards of cleanliness, presentation and food safety
Support peak service periods and high guest volumes
Assist with queue management and guest flow to enhance experience
Coordinate with kitchen and outlet teams to ensure smooth service
Supervise and support supervisors and team members on shift
Lead shift briefings and ensure clear communication
Support rota planning aligned to demand and budget
Coach team members to deliver excellent service and efficiency
Support recruitment, onboarding and training
Address day-to-day people issues and escalate where appropriate
Promote a positive, inclusive and safety-first culture
Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor
Ensure a welcoming and efficient service for all guests
Handle guest queries and complaints professionally
Support improvements based on guest feedback
Maintain accessible and family-friendly service standards
Be visible and proactive on the floor during service
Support labour cost control and efficient staffing
Assist with stock ordering, control and rotation
Monitor waste and support cost-saving initiatives
Ensure accurate cash handling and compliance
Support delivery of promotions and upselling opportunities
Ensure compliance with food safety and hygiene standards
Support allergen and dietary requirement processes
Ensure safe systems of work are followed
Support audits and inspections
Maintain accurate records and checks
Ensure all team members hold required training and certifications
Work closely with other F&B venues, kitchens and operations teams
Support resort-wide events and peak periods
Liaise with cleaning, maintenance and supply teams
Deputise for the Food Court Manager when required
Requirements
Experience in a high-volume food service environment
Supervisory or team leadership experience
Strong organisational and communication skills
Understanding of food safety and hygiene standards
Ability to work in a fast-paced environment
Good problem-solving skills
Flexible to work shifts including evenings, weekends Christmas day and other public holidays