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The Business Development Manager for IKEA Food plays an important role in enhancing customer experience by maintaining safe, consistent standards. The role involves ensuring compliance with national food laws and standards, managing stock availability, overseeing document management and reports on food safety and quality issues. Additionally, the role requires coordination with various teams and vendors to uphold IKEA’s standards (including IWAY), address food safety issues, conduct operational reviews, and assist in developing future managers in line with the succession plan.
Job Responsibility:
Work closely with IKEA stores' Food team, RA Food, IFSAG, and all local vendors
Ensure all IKEA Food range is legally compliant with country requirements
Identify existing and develop proposed or amended national product legislation and standards
Responsible for product recall and product safety reporting procedures
Responsible for all CASY-related matters, reporting, and follow-up
Responsible for sourcing local food, non-food, equipment, and services from local vendors
Work closely with the Food Demand Planner, Food Demand Coordinator, and IKEA stores' 2nd line managers
Coordinate with the Food Demand Coordinator on ordering and shipping schedules
Maintain and ensure that suppliers' agreements and information are updated
Conduct Operational Reviews in all stores within the country
Assist the Country Food Manager as a co-reviewer to perform Retail Landscape Reviews
Assist the Country Food Manager and store IKEA Food team with the country business plan
Ensure that IKEA stores have the lowest possible cost from vendors
Streamline and consolidate the number of suppliers to achieve volume purchases
Ensure that all suppliers always comply with IWAY Standards and other mandatories
Assess the competence level of all IKEA Food 2nd line managers, team leaders, and co-workers
Ensure that the operation SOPs and PPSI are available, reviewed, and always updated
Work actively with stores' SFM/Kitchen/Restaurant teams
Work closely with stores' L&D managers
Ensure document management, such as Supplier Agreements, CASY reporting, ASC/MSC standards, GFSI certification, and IWAY reports, are compiled, updated, and kept efficiently
Requirements:
At least 5 years of management experience in high-volume retail or the multi-unit food service industry
Good knowledge of IKEA mandatories such as IWAY, GFSI, Rainforest Alliance, RSPO, ASC, MSC
Ability to gather market information, assess costs, and manage risks
Ability to negotiate contracts and terms
Good knowledge of food operation matters
Good knowledge of food safety, such as HACCP
Knowledge of the IKEA product range and the IKEA Concept
Proficiency in MS Office
Nice to have:
Sales-driven and passionate about food, people, and the planet
Driven to achieve and exceed goals
Enjoy working in a dynamic retail environment
Interested in people’s everyday life at home and home furnishings
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