Food & Beverage Team Leader Job at Marriott Bonvoy (Melbourne)

Job Description

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a F&B Team Leader, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Job Responsibility

Providing a warm, personalized welcome to every guest, ensuring an elevated and memorable experience
Hosting (breakfast), coordinating and managing table reservations, optimizing floor plans to enhance guest satisfaction and operational efficiency
Collaborate seamlessly with the service team to ensure flawless execution of our luxury service standards
Assist in the planning and coordination of special events and group bookings, ensuring every detail aligns with our brand's commitment to excellence
Perform administrative duties, including updating reservation systems, generating reports, and managing guest communications with the utmost professionalism
Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
Communicate information to manager/supervisor by documenting pertinent information in appropriate department
Monitor dining rooms for seating availability, service, safety, and well-being of guests
Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident
Maintain cleanliness of work areas throughout the day, practicing clean-as-you go procedures

Requirements

An up-to-date RSA
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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