Food & Beverage Supervisor

• Work with the One Square Bar team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction
• Be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team
• Be responsible for the day to day operation of the outlet and to lead other members during shifts
• Provide excellent guest service by discovering guest’s needs and acting on these needs promptly, effectively and with confidence
• Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained
• Help to develop and lead an empowered environment for Servers by providing support, knowledge, advice and leadership
• Direct all daily activity in the bar/restaurant area to ensure that guest expectations are exceeded and standards are consistently maintained
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place
• Implementation and monitor of internal SOP’s and global Brand Standards in order to increase service efficiency
• Allocate and monitor (where necessary) daily tasks to ensure all associates are utilised constructively at all times
• When fully competent, to work with the senior team to provide effective on job training and coaching of new staff to help develop a highly skilled and motivated team
• Take an active role in the coaching, counselling and discipline of associates when necessary ensuring compliance with policy and procedures
• Be actively involved in planning promotions, working closely with the Bar Manager and the F&B Team

• Must possess basic computational ability
• Knowledge of hotel policy and fire-safety procedures
• 2 years’ experience within Bar/Restaurant Service
• Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times
• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit
• Have the ability to monitor and maintain other bar server to ensure the upkeep of 5 star standards
• Excellent command of English language (verbal and written)
• Excellent organisation skills, ability to work to deadlines and a flexible approach to work load and hours

Previous supervisory experience

• Competitive salary plus free meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a £500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities