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Responsible for supervising the day-to-day operations for the pool and restaurant in absence of the F&B Assistant Manager. To assist F&B Management in ensuring all staff adhere to Four Seasons standards.
Job Responsibility:
Oversee all front and back of the house operations
Ensure customer satisfaction through promoting excellent service
respond to customer complaints tactfully and professionally
Following up on booking coming from different channels and organize accordingly using Open Table or similar software
Good knowledge of the food & beverage offers with the ability to effectively provide descriptions to our customers and drive the service team
Maintain quality control for all food served
Ensure smooth process of restaurant and lounge reservations
Project future needs for goods, in room dining supplies, and cleaning products
order accordingly
Oversee health code compliance and sanitation standards
Seek ways to cut waste and decrease operational costs
Assist Rest Manager/ Ass. Manager to generate weekly, monthly, and annual reports
Regularly review menu engineering with the leadership team and Chef
Train new employees and provide ongoing training for all staff
Analyze staff evaluations and feedback to improve the customer’s experience
Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Requirements:
Minimum 4 years of experience in luxury food & beverage service
Hands-on approach with a can-do work style
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions taking ownership for duties and tasks assigned
Personal integrity, with the ability to work in an environment that demands excellence
Strong communication skills Fast-Paced Experience
Reading, writing and oral proficiency in the Arab, French and English languages
Working on computer skills and knowledge including Excel, Word, Internet and Micros