Food & Beverage Supervisor Job at Four Seasons (Calistoga)

Job Description

Responsible for supervising the day-to-day operations for the pool and restaurant in absence of the F&B Manager. Plan, organize, direct and control the work of employees in the Resort’s Dining Outlets (TRUSS Restaurant + Bar, Auro, IRD, Pool, and Banquets). Ensure maximum guest satisfaction through providing exceptional service and attention to guests and colleagues alike.

Job Responsibility

Supervise the day-to-day operations for the pool and restaurant in absence of the F&B Manager
Plan, organize, direct and control the work of employees in the Resort’s Dining Outlets
Train, evaluate, motivate, coach, and discipline employees in the F&B Operations
Work closely with department manager and assist with managing the operation
Be visible in the operation, provide recognition, promote good public relations, and handle complaints
Answer telephone using courteous, efficient telephone etiquette
Coordinate delivery of items to guestrooms by IRD Servers
Oversee amenity program to ensure amenities are delivered accurately and in a timely manner
Communicate guest orders including special needs or requests to the kitchen
Control labor expenses through effective scheduling and inventory control
Anticipate guest needs, ascertain satisfaction, and offer suggestions
Recognize, nurture and maintain relationships with regular guests
Describe and ensure quality of all food items, ingredients, and preparation methods
Communicate with employees and managers to ensure operational needs are met
Properly and accurately close guest checks
process cash and credit card payments

Requirements

One to two years' previous experience in a line supervisory or assistant manager position in Food & Beverage
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Preferred experience in a luxury hotel operation
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Ability to multi-task in a high volume and demanding environment
Requires ability to operate computer equipment and other food & beverage computer systems
Strong problem-solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Nice to have

Knowledge of Napa Valley and surrounding areas
Preferred experience in a luxury hotel operation

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Cigna medical and dental benefit options effective after 30 days of employment
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodations & employee discount for stays at other Four Seasons worldwide
Complimentary Employee Meals
401k Retirement Plans

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