Food & Beverage Supervisor - Captiva Landing Waterpark Job at South Seas (Captiva)

Job Description

The Captiva Landing Supervisor oversees daily operations for Flippers, the resort’s poolside quick-service restaurant, as well as recreation programming and activities within the Captiva Landing area. This role ensures seamless service, engaging activities, and exceptional guest experiences across one of South Seas’ most vibrant guest hubs. This hands-on leadership position supervises front-of-house restaurant operations, poolside dining and cabana service, and recreation programming including guest activities and Camptiva kids programming. The Captiva Landing Supervisor works closely with both Food & Beverage and Recreation leadership to maintain service excellence, operational efficiency, and safety standards while creating memorable experiences for guests and families. This role is ideal for an energetic hospitality professional who thrives in a fast-paced outdoor resort environment and enjoys leading teams while interacting with guests.

Job Responsibility

Assist in leading front-of-house operations for Flippers poolside quick-service restaurant, including dining areas, poolside service, lounges, and cabanas
Ensure service standards are executed consistently and guests receive exceptional hospitality
Support daily restaurant operations including staffing coordination, service flow, and guest satisfaction monitoring
Assist with maintaining food safety, sanitation, and beverage service standards
Monitor guest feedback and resolve service issues promptly to maintain high guest satisfaction
Support monitoring of food, beverage, and labor costs while maintaining operational efficiency
Assist with inventory, ordering, and purchasing coordination with the Purchasing Department
Uphold and maintain the integrity of South Seas’ food & beverage concepts and brand standards
Assist in supervising daily recreation activities and programming within Captiva Landing
Support scheduled guest activities including games, crafts, themed events, movie nights, karaoke, and family programming
Assist with oversight of Camptiva kids programming, ensuring activities are safe, engaging, and age-appropriate
Ensure activity spaces and recreational areas are organized, clean, and aligned with resort presentation standards
Maintain daily activity schedules and ensure programming is clearly communicated to guests
Supervise recreation attendants and camp counselors to ensure high-quality guest experiences
Assist with special events and seasonal programming within the Captiva Landing area
Provide outstanding guest service by engaging with guests, answering questions, and resolving concerns
Maintain high visibility within Captiva Landing to support both restaurant service and recreation activities
Assist in training, mentoring, and coaching team members to deliver exceptional service
Lead pre-shift meetings to communicate operational priorities and daily programming
Foster a positive team culture focused on teamwork, accountability, and service excellence
Collaborate with departments including Housekeeping, Security, Guest Services, and Food & Beverage to ensure seamless operations
Ensure compliance with resort policies, safety standards, and sanitation procedures
Conduct regular inspections of recreation spaces, restaurant areas, and equipment
Monitor recreational equipment and report maintenance needs as necessary
Assist with incident reporting and operational documentation
Ensure all guest-facing areas remain safe, clean, and welcoming

Requirements

1+ year supervisory experience in Food & Beverage within a hotel or resort environment required
Experience hiring, training, and developing team members preferred
Quick-service restaurant (QSR) and outdoor dining experience preferred
Experience in recreation, activities programming, or family programming is a plus
High School Diploma or equivalent required
some college preferred
Proficiency in POS systems, inventory management systems, and Microsoft Office
Valid driver’s license required
Alcohol Awareness Certification (must comply with State of Florida regulations)
Food Handler Certification (must comply with State regulations)
Must be 18 years or older to serve/sell alcohol in the State of Florida

Nice to have

Experience hiring, training, and developing team members
Quick-service restaurant (QSR) and outdoor dining experience
Experience in recreation, activities programming, or family programming
some college

What we offer

Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs

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Food & Beverage Supervisor - Captiva Landing Waterpark

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