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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Food & Beverage Service Expert

South Africa, Cape Town · Job Posted March 20, 2026
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Job Description

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal.

Job Responsibility

  • Address guests' service needs in a professional, positive, and timely manner
  • Welcome and acknowledge each and every guest
  • Anticipate guests' service needs
  • Thank guests with genuine appreciation
  • Actively listen and respond positively to guest questions, concerns, and requests
  • Engage guests in conversation regarding their stay
  • Assist other employees to ensure proper coverage
  • Maintain cleanliness of work and guest areas
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Set tables according to type of event and service standards
  • Pick-up trays and clean tables
  • Follow appropriate procedures for serving alcohol
  • Retrieve and deliver food and beverage orders
  • Record transaction in MICROS or similar system
  • Process all payment methods
  • Follow property control audit standards and cash handling procedures
  • Count bank at end of shift
  • Obtain assigned bank
  • Transport bank to/from assigned workstation
  • Complete closing duties
  • Present physical and accurate check and process payment
  • Check in with guests to ensure satisfaction
  • Answer questions on menu selections
  • Communicate with the kitchen regarding the length of wait
  • Take room service orders over the phone
  • Place and log call back for room service order
  • Notify guests and management of delays
  • Communicate with guests, other employees, or departments
  • Speak to guests and co-workers using clear, appropriate language
  • Support all co-workers
  • Develop positive working relationships
  • Comply with quality assurance expectations
  • Report work related accidents
  • Follow safety and security policies
  • Identify and correct unsafe work procedures
  • Use proper equipment and PPE
  • Follow emergency procedures
  • Follow policies for safe operation of tools
  • Complete safety training
  • Protect privacy and security of guests
  • Follow company policies
  • Maintain professional appearance
  • Maintain confidentiality
  • Protect company assets
  • Perform other reasonable duties

Requirements

  • Higher Education, Diploma or equivalent
  • At least 1 year of related work experience
  • Customer Service Orientation
  • Teamwork
  • Interpersonal Skills
  • Diversity Relations
  • Communication
  • Listening
  • English Language Proficiency
  • Dependability
  • Presentation
  • Positive Demeanor
  • Integrity
  • Safety Orientation
  • Stress Tolerance
  • Adaptability/Flexibility
  • Multi-Tasking
  • Information Retention
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