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Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.
Job Responsibility
Address guests' service needs in a professional, positive, and timely manner
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Thank guests with genuine appreciation and provide a fond farewell
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Assist other employees to ensure proper coverage and prompt guest service
Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
Pick-up trays and clean tables as needed to ensure a clean dining area
Follow appropriate procedures for serving alcohol, follow local Training & Guidance
Thank every guest upon departure, invites them to return, and wishes them a fond farewell
Retrieve and deliver food and beverage orders in a timely manner
Perform other reasonable duties as requested
Coordinates with the respective kitchens to ensure guests’ orders are delivered