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Please note that this is not an exhaustive list of everything that needs to be done. As F&B Operations Manager, you will be responsible to find new ways to look after the business, guests, and colleagues for Fi'lia and Black Lacquer outlets at Roswyn, A Morgans Originals hotel.
Job Responsibility:
Function as the strategic business leader of the hotel's Food & Beverage service operations for Restaurants, Bars, Room Service, Purchasing, Stewarding where applicable
Monitor the development and implementation of Outlet marketing strategies and verify implementation of the brand service strategy and brand initiatives
Ensure the Food & Beverage operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department
Guide and develop staff including direct reports
Ensure sanitation and food standards are achieved
Provide a single point of leadership for all operational activities in the Food & Beverage operation, and to effectively lead and manage the day-to-day operational activities
Support and implement all corporate programmes and promotions guidelines
Actively support the development, training, mentoring of team members
Manage quality improvement process in areas of customer service and team member satisfaction
Demonstrate leadership by example
Motivate and build a working environment in which team members are productive and innovative
Demonstrate self-confidence, energy, and enthusiasm
Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills
Identify and lead positive public relations and teamwork opportunities
Establish, measure, monitor, and evaluate process policies and procedures
Use problem solving methodology for decision making and follow up
Develop business plan and evaluate business trends to modify strategies
Interpret, analyze, and manage budget to meet business objectives
Provide constructive coaching and counseling to team members
Develop and train department heads to fully understand and effectively perform their job
Requirements:
More than 2 years experience as Restaurant Manager in luxury lifestyle hotels
Experience handling more than 1 F&B outlet in a hotel
Understanding of international standards and expectations of guests to offer impeccable dining experience
What we offer:
Lots of opportunity to progress and switch it up as part of a global family of brands
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture