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Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Job Responsibility:
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
Maintains a positive cost management index for kitchen and restaurant operations
Utilizes budgets to understand financial objectives
Manages the Food and Beverage departments
Supervises and manages employees
Manages all day-to-day operations
Provides excellent customer service
Responds quickly and proactively to guest's concerns
Understands the brand's service culture
Drives alignment of all employees, team leaders and managers to the brand's service culture
Sets service expectations for all guests internally and externally
Takes ownership of a guest complaint/problem until it is resolved.
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area.