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We are seeking a dynamic F&B Outlet Manager to oversee our restaurant, bar, and live music lounge, a vibrant destination at the heart of Anguilla's social scene. In this role, you will lead and develop a high-performing team, delivering exceptional, personalized guest experiences while driving operational excellence. You will manage all aspects of the outlet, including staffing, training, bar programming, labor and cost control, inventory, and overall financial performance. This position requires a hands-on leader with strong F&B experience, business acumen, and a passion for creating elevated, memorable experiences in a fast-paced environment.
Job Responsibility:
Lead the daily operations of the lounge, ensuring service standards are consistently exceptional
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel's All-Day or Fine Dining Restaurant to ensure that established cultural and core standards are met
daily activities and planning for outlet operation
Handle all guest requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve guest complaints
assist guests in all inquiries in connection with resort services
Champion the Four Seasons culture of care, professionalism, and collaboration
Drive financial performance by managing revenue, controlling costs, and maximizing profitability
Oversee the beverage programme (requiring extensive bar knowledge), ensuring quality, innovation, and strong commercial results
Continuously enhance the guest experience, ensuring the lounge remains a vibrant and desirable destination
Requirements:
Fluent in English, written and verbal. Spanish or another second language would be considered an asset
Post-secondary education specializing in hotel/restaurant management or culinary arts, or equivalent experience is required
Must have at least 3-5 years' previous management experience in a luxury hospitality environment with Forbes Five-Star experience
Ability to promote best practices and set high standards of Food & Beverage excellence
Must be familiar with global food and beverage trends and cuisines
Passion for learning and teaching
Professionally respected within the field of F&B
Computer savvy with Microsoft Office Suite
Nice to have:
Spanish or another second language would be considered an asset
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide