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This is an exciting opportunity for a Food and Beverage Manager to join our team as this is a role which will impact and influence key decisions and strategies within the business, looking after our flagship food and beverage hotel, with brand new restaurant and bar concepts, and large scale banqueting and confferencing facilities. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.
Job Responsibility
Delivery of outlet profit targets whilst successfully handling annual budgets
Hosting of weekly and monthly commercial meetings with operational teams and Area General Manager /Operations Manager reviewing key metrics and performance indicators
Daily / weekly payroll / food / beverage cost analysis in accordance with forecasted and materialised revenues to ensure optimal performance and immediate overspend correction
Work closely with the Head Chef on culinary development and delivering a quality offering designed appropriately for each brand and individual location
Develop a multi skilled team that delivers payroll flexibility with minimal hierarchy
Creation and delivery of annual commercial plans in conjunction with the operations, procurement, sales and marketing teams
Delivery of monthly Net Promoter and Guest Review Index service indicators
High visibility during key service periods to ensure a continuous focus on customer delivery
Maintaining a team focus on 'the Customer's need' with service personalisation
Ownership and management of outlet CRM to build and qualify guest profiling
Ownership of the full in stay and post stay food and beverage service feedback
Requirements
Experience of large scale conference and events business
Proven track record in growing and developing restaurants and bars
Clear and influencing communication skills with the ability to interact across all levels
Ability to adapt and drive continuous growth with a transformational mindset
Strong organisation skills with the ability to multitask
Detailed understanding of profit and loss accounts
Sales and profit driven mentality
Coaching, supporting, challenging mentality that delivers operational results
Skills in translating strategies into practical plans
Ability to deploy time in motion exercises ensuring optimum cost engineering
Skills to build and develop a guest centric team culture
Passion for creating an open environment
Food Safety Management at level 3 or above or a willingness to achieve this with business support
What we offer
35 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
Access to our discounts and wellbeing platform 'Treat Yourself Here', unlocking savings and experiences for you and your family
Involvement in our employee recognition schemes
Long service recognition
Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
50% discount in our restaurants
Cycle to Work Scheme
Discounted room rates for employees, friends, and family