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The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments. MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa. With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.
Job Responsibility:
Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality
Monitor inventory levels and order supplies as needed to maintain optimal stock levels
Ensure compliance with health and safety regulations and hotel policies
Assist in recruiting, training, and supervising food and beverage staff
Schedule staff shifts and manage labour costs effectively
Conduct regular performance evaluations and provide feedback to staff members
Address guest concerns and complaints promptly and professionally
Monitor guest feedback and implement improvements to enhance guest satisfaction
Foster a customer-focused environment and encourage staff to exceed guest expectations
Assist in preparing and managing the departmental budget
Monitor revenue and expenses, identifying opportunities to increase profitability
Implement cost control measures to optimize operational efficiency
Assist in developing and updating menus in collaboration with the culinary team
Ensure compliance with food safety standards and regulations
Monitor food quality and presentation to maintain brand standards
Coordinate and oversee events, banquets, and special functions
Work closely with the sales and catering teams to ensure successful event execution
Ensure timely communication and coordination with all departments involved in event planning
Requirements:
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
Minimum of 3-5 years of experience in food and beverage management, preferably in a luxury hotel setting
Previous experience in banqueting as a manager or supervisor
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in MS Office, Opera Systems and other food & beverage management software is required
Knowledge of food safety and sanitation regulations
Ability to work flexible hours, including evenings, weekends, and holidays
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