Food & Beverage Expert Job at Marriott Bonvoy (Cape Town Mowbray)

Food & Beverage Expert

Marriott Bonvoy

Location:
South Africa , Cape Town Mowbray

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

Job Responsibility:

Address guests' service needs in a professional, positive, and timely manner
Welcome and acknowledge each guest
Anticipate guests' service needs
Thank guests with genuine appreciation
Actively listen and respond positively to guest questions, concerns, and requests
Engage guests in conversation regarding their stay
Assist other employees to ensure proper coverage
Maintain cleanliness of work and guest areas
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Set tables according to type of event and service standards
Pick-up trays and clean tables
Follow appropriate procedures for serving alcohol
Retrieve and deliver food and beverage orders
Coordinates with the respective kitchens to ensure guests’ orders are delivered
Inspect the cleanliness and presentation all china, glass, and silver prior to use
Record transaction in MICROS or similar system
Process all payment methods
Follow property control audit standards and cash handling procedures
Count bank at end of shift
Obtain assigned bank and ensure accuracy
Transport bank to/from assigned workstation
Set up and organize cashier workstation
Complete closing duties
Present physical and accurate check and process payment
Check in with guests to ensure satisfaction
Answer questions on menu selections
Communicate with the kitchen regarding the length of wait for food items
Take room service orders over the phone
Place and log call backs for room service orders
Notify guests and management of delays in service delivery
Communicate with guests, other employees, or departments to ensure guest needs are met
Speak to guests and co-workers using clear, appropriate and professional language
Discuss work topics discreetly and quietly
Support all co-workers and treat them with dignity and respect
Develop and maintain positive working relationships
Partner with and assist others to promote teamwork
Comply with quality assurance expectations
Report work related accidents immediately
Follow company and department safety and security policies
Identify and correct unsafe work procedures
Use proper equipment and wear appropriate PPE
Follow property specific procedures for handling emergency situations
Follow policies for the safe operation and storage of tools
Complete appropriate safety training
Protect the privacy and security of guests and coworkers
Follow company and department policies
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality
Protect company tools and equipment
Perform other reasonable job duties as requested

Requirements:

Higher Education, Diploma or equivalent
At least 1 year of related work experience
Customer Service Orientation
Teamwork
Interpersonal Skills
Diversity Relations
Communication
Listening
English Language Proficiency
Dependability
Presentation
Positive Demeanor
Integrity
Safety Orientation
Stress Tolerance
Adaptability/Flexibility
Multi-Tasking
Information Retention

Additional Information:

Job Posted:
April 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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