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You’re an outstanding Food & Beverage Assistant. Ensuring that all guests experience an outstanding level of service throughout their stay. Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness. Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately. Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience. Responding promptly to guest complaints and finding ways to turnaround any negative feedback. Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests. Looking for ways to deliver continuous improvements to the guest experience.
Job Responsibility
Ensuring that all guests experience an outstanding level of service throughout their stay
Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
Responding promptly to guest complaints and finding ways to turnaround any negative feedback
Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
Looking for ways to deliver continuous improvements to the guest experience
Requirements
Incredible customer service abilities and confidence to anticipate and deliver on guests needs
Enjoy using tech
Great interpersonal and communication skills
Attention to detail
Flexible and able to remain focused on results under pressure and to challenging deadlines
Self-motivated and confident
Hard-working but FUN
What we offer
Discounts across retail, restaurants, events etc
Family and Friends discounts in hotels across the Kew Green Hotels estate
Leisure Club / Gym free membership
International Travel at Employee Rate for other branded hotels within our brand family
Parking on site for free
Meals for free on shift
Progression Room to grow, with opportunities across the UK and internationally