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Holiday Inn Birmingham Bromsgrove Logo Holiday Inn Birmingham Bromsgrove · Gastronomy

Food & Beverage Assistant

United Kingdom, Solihull 12.71 GBP / Hour · Job Posted June 14, 2026
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Job Description

What you’ll be doing as a Food & Beverage Assistant Ensuring that all guests experience an outstanding level of service throughout their stay Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience Responding promptly to guest complaints and finding ways to turnaround any negative feedback Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests Looking for ways to deliver continuous improvements to the guest experience.

Job Responsibility

  • Ensuring that all guests experience an outstanding level of service throughout their stay
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
  • Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
  • Responding promptly to guest complaints and finding ways to turnaround any negative feedback
  • Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
  • Looking for ways to deliver continuous improvements to the guest experience.

Requirements

  • You have incredible customer service abilities and confidence to anticipate and deliver on guests needs
  • You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
  • You’ll love people – and as a result, have great interpersonal and communication skills
  • Details? You love them! You’ll be incredibly attentive with guests as a result
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Self-motivated and confident
  • Hard-working but FUN!

What we offer

  • Discounts across retail, restaurants, events etc
  • Family and Friends discounts in hotels across the Kew Green Hotels estate
  • Leisure Club / Gym free membership
  • International Travel at Employee Rate for other branded hotels within our brand family
  • Parking on site for free
  • Meals for free on shift
  • Progression Room to grow, with opportunities across the UK and internationally
  • Uniform provided
  • Flexible attitude and working hours.
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