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Receive and respond to incoming telephone calls in accordance with Four Seasons Standards and assist with overflow calls for Food & Beverage
Prepare accurate written correspondence including letters, contracts, reports, schedule of events, printed menus, and e-mails using MS Word, MS PowerPoint, and MS Excel
Maintain files, schedules, and calendars for F&B Management Team
coordinate, set and confirm interviews and appointments
Assist in completing special projects which may include mailings, competitive surveys, menus or other assigned duties
maintain and order office supplies
Assist in making restaurant reservations and catering inquiries
Maintain policy and standard manuels
update and distribute as necessary
Comply with Four Seasons standards for Food and Beverage, while working harmoniously and professionally with co-workers and Planning Committee
Respond according to the crisis management plan to any resort emergency or safety situation
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
Perform other tasks or projects as assigned by hotel management
Maintain an inventory of all standard department supplies and printed materials
Participate in scheduled departmental and administrative meetings as requested
Requirements
High school education or equivalent experience is required
Minimum one year of administrative experience preferably in a hospitality or restaurant related field or other equivalent experience is required
Requires working knowledge of food and beverage operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Proficient in all Microsoft programs to include but not limited to: PowerPoint, Word, Excel, Outlook
Exceptional organizational skills
Attention to detail and able to multitask
Must be able to type 50 + wpm
High level of emotional intelligence and social EQ
Work well under pressure, requires multitasking and being a team player
A strategic thinker
Ability to read, write, and speak English
Bi-lingual skills are preferred
Nice to have
Bi-lingual skills are preferred
What we offer
Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace