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The Food and Beverage Manager -Training is responsible for leading all training, learning, and brand standards implementation for Sheraton’s Food & Beverage operations. This role focuses on developing associates’ capabilities, ensuring consistent delivery of Sheraton brand standards, and fostering a culture of continuous learning and service excellence. The position works closely with the F&B Operations Manager to support performance improvement through structured training, coaching, and development initiatives.
Job Responsibility
Lead all Food & Beverage training programs across the property
Design, deliver, and evaluate training sessions (classroom, on-the-job, and digital)
Conduct training needs analysis and develop structured learning plans
Facilitate onboarding and orientation programs for new F&B associates
Ensure all associates complete mandatory training and certification programs
Maintain accurate training records, reports, and compliance documentation
Ensure consistent application of Sheraton brand standards across all F&B outlets
Conduct regular audits, observations, and evaluations to monitor service quality
Coach associates on brand standards, service culture, and grooming expectations
Partner with operations teams to address gaps in service delivery
Reinforce standard operating procedures (SOPs) and best practices
Provide day-to-day coaching and mentoring to F&B associates and supervisors
Support the development of skills, product knowledge, and service techniques
Build a culture of continuous improvement, engagement, and learning
Identify high-potential associates and support career development pathways
Deliver personalized coaching based on performance feedback and guest insights
Drive a strong understanding of Sheraton’s service culture among associates
Train teams to anticipate and exceed guest expectations
Support improvement of guest satisfaction scores through targeted training
Assist in resolving guest concerns through coaching and service recovery training
Act as a role model for professional service behavior and guest interaction
Work closely with the F&B Manager to align training with business needs
Support operational teams during peak periods through guidance and coaching
Ensure training initiatives are practical, relevant, and aligned with daily operations
Assist with rollout of new menus, promotions, and service standards
Support performance management through training and development plans
Conduct skills assessments and competency evaluations
Assist in preparing associates for internal promotion and growth opportunities
Promote Marriott’s culture of diversity, inclusion, and equal opportunity
Encourage engagement and retention through learning initiatives
Communicate training plans, updates, and outcomes to leadership teams
Maintain training calendars, attendance records, and development trackers
Provide feedback and insights on team performance and training effectiveness
Facilitate departmental briefings, workshops, and knowledge-sharing sessions
Ensure all training aligns with food safety, hygiene, and regulatory standards
Reinforce safe work practices and compliance with company policies
Ensure proper handling, storage, and service of food and beverages
Maintain awareness of all applicable food & beverage laws and regulations
Requirements
4 years of experience in food & beverage, hospitality, or training-related roles
Degree in Food Service Management, Hospitality, Business Administration, or related field
Prior experience in training, coaching, or learning & development (strongly preferred)
Strong knowledge of food & beverage operations and Sheraton brand standards
Strong presentation and communication skills
Ability to influence, engage, and develop others
Good understanding of adult learning principles and training methodologies
Strong organizational and planning skills
Knowledge of food safety, hygiene, and compliance standards
Ability to work in a fast-paced hospitality environment
Flexibility to work shifts, weekends, and public holidays
What we offer
Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends
Career growth and development through Marriott’s global learning and training programs
Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity