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Responsible for providing excellent dining experiences, our Food & Beverage Team Leader is proactive, welcoming and expert with providing service to our guests. We are currently seeking a passionate industry professional to fill our Food & Beverage Team Leader role to assist with the execution of 5* service.
Job Responsibility
Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident
Communicate information to manager/supervisor by documenting pertinent information in appropriate department
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Speak with others using clear and professional language
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
and serve as a role model
Requirements
Previous experience in food & beverage service, ideally in a hotel environment
Responsible Service of Alcohol Competency Card (RSA)
Has a positive, can-do attitude
Enjoys working in a fast paced environment
Excellent communication skills
Flexible availability, including weekends and public holidays
Exceptional food, wine and beverage knowledge
Able to work calmly and accurately under pressure
What we offer
Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy