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Food and Beverage Supervisor

United Kingdom, London Employment contract 31280.00 GBP / Year · Job Posted June 29, 2026
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Job Description

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle. We are looking for a dynamic, buzzing and friendly F&B Supervisor who has a passion for food & beverage to join our team. Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.

Job Responsibility

  • Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures
  • Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use
  • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times
  • To provide, and ensure staff provide, outstanding customer service and guest relations at all times
  • To rectify any customer complaints or deal with any guest queries that may arise whilst on shift
  • To assist the management team in completing team appraisals, service reviews and training
  • To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction
  • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.

Requirements

  • Must be aged 18 or above
  • Must have the right to work in the UK

What we offer

  • 50% off food and beverages in all UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance program: A confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme

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