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At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle. We are looking for a dynamic, buzzing and friendly F&B Supervisor who has a passion for food & beverage to join our team. Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.
Job Responsibility
Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures
Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use
Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times
To provide, and ensure staff provide, outstanding customer service and guest relations at all times
To rectify any customer complaints or deal with any guest queries that may arise whilst on shift
To assist the management team in completing team appraisals, service reviews and training
To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction
Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.
Requirements
Must be aged 18 or above
Must have the right to work in the UK
What we offer
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling