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Supervise daily food and beverage outlet operations at The Elms Hotel & Spa, ensuring high-quality service, team leadership, and compliance with standards.
Job Responsibility:
Ensure consistent delivery of high-quality service in alignment with The Elms brand standards
Actively engage with guests to ensure satisfaction, promptly resolve concerns, and elevate the overall dining experience
Lead by example on the floor, modeling exceptional hospitality and professionalism
Supervise daily outlet operations including opening/closing procedures, shift coverage, and floor management
Support scheduling, break coverage, and labor efficiency in coordination with F&B leadership
Ensure compliance with all food safety, sanitation, and alcohol service regulations
Supervise, coach, and support food and beverage colleagues to foster a positive and collaborative work environment
Assist with onboarding and training of new team members
Provide real-time feedback and escalate performance or conduct issues appropriately
Assist with monitoring inventory, product levels, and minimizing waste
Support accurate cash handling, POS usage, and adherence to financial procedures
Contribute to upselling initiatives and revenue-driving opportunities
Ensure outlet cleanliness, organization, and presentation meet health department and brand standards
Uphold company policies, safety standards, and workplace expectations at all times
Requirements:
Minimum of 1–2 years of supervisory or lead experience in food and beverage, hospitality, or a related service environment
Prior experience in a hotel, resort, or upscale dining environment preferred
Strong leadership, communication, and guest service skills
Ability to remain calm and effective in a fast-paced, guest-focused environment
Working knowledge of POS systems and basic food and beverage operations
Ability to stand and walk for extended periods
Ability to lift up to 25 pounds
Flexible availability, including evenings, weekends, and holidays, as required by business needs