Food and Beverage Supervisor Job at 360 Resourcing Solutions (Coleford)

Job Description

We have an exciting opportunity for a Food and Beverage Supervisor to join our lovely team at Forest of Dean. Work in one of the UK's most stunning forest locations, developing your skills while providing outstanding service to our guests. Sheltered beneath the protective canopy of ancient oak woodland or situated in the open meadow at the forest edge, our cabins at Forest of Dean offer an escape from everyday life in one of Britain's most amazing forests. As our Food and Beverage Supervisor, you'll support the Food and Beverage Manager in ensuring the smooth and efficient running of all operations within the Forest Retreat. You'll lead by example motivating, training, and supporting your team to consistently deliver the 'Forest Feeling' our guests love. Your focus will be on maintaining high service standards, managing daily operations, and ensuring every guest receives a warm welcome and a memorable experience.

Job Responsibility

Lead, support, and motivate the Food and Beverage team to deliver exceptional customer service and achieve operational goals
Ensure all areas (café, retail, and reception) are running efficiently and to high standards
Deliver training and coaching to team members to help them reach their full potential
Oversee food and beverage preparation and service, maintaining excellent quality and presentation
Conduct regular health and safety checks, ensuring compliance with food hygiene and safety standards
Manage stock control, deliveries, and inventory accuracy
Support rota planning and ensure appropriate staffing levels for each shift
Handle guest feedback positively and resolve issues swiftly and professionally
Foster a positive, inclusive, and collaborative working environment
Lead by example, demonstrating professionalism, enthusiasm, and a passion for guest satisfaction

Requirements

Experience in a supervisory or team leader role within hospitality, retail, or a customer-focused environment
The ability to inspire and support a team to deliver high-quality service
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A flexible approach to working across café, retail, and reception operations
A passion for hospitality and delivering outstanding guest experiences
A positive, can-do attitude and a love for working in beautiful outdoor settings, come rain or shine

What we offer

Generous holiday allowance
Performance-based bonuses (5% bonus paid quarterly when customer service targets are met)
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Pension scheme
One full paid day to volunteer
Subsidised meals
Health cash plan and life assurance
Wellbeing events and activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages
Hundreds of discounts on top brands across the UK

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Food and Beverage Supervisor

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