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At Four Seasons Residence Club Aviara, the Food and Beverage Supervisor oversees daily pool operations, ensuring efficient service and customer satisfaction while upholding Four Seasons standards.
Job Responsibility:
Execute the tasks of a Server and/or Bartender as needed
Follow‑up on service procedures
Supervise the consistency of quality and efficiency of food and service
Work closely with Engineering department to maintain proper water quality and mechanical operation of the swimming and whirlpools
Maintain the Poolside as a safe environment and in accordance with all health department regulations
Oversee the cleanliness of the Summits fitness area, Summits/Palmera pool deck, patio terrace and cabana area and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering
Maintain a friendly but unobtrusive manner with all guests
Utilize all computer systems relevant to the departments
Lead staff pre-shift meetings to keep employees informed of Residence Club policies and changes as well as ways to increase sales and service
Maintain a log with important information to be passed onto management including but not limited to needed operational items, glitches, and staff disciplinary incidents
Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department
Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members
Anticipate, in advance, all materials and supplies and assure their availability
Communicate with other departments to ensure a supporting team of professionals
Understand all food and beverage items offered, including ingredients, methods of preparation and proper service
Certified in CPR (Cardiopulmonary Resuscitation)
Create staff schedules and pass these schedules onto management for approval
Write glitches and follow up with guests when necessary
Maintain and update staff information boards with pertinent information such as schedules and resort events
Host during service by assisting in greeting and setting up guests, delegating guest information to servers and ensuring that the service binder and guest log is up to date throughout service
Respond properly in any Residence Club emergency or safety situation
Perform other tasks or projects as assigned by Residence Club management and staff
Requirements:
Reading, writing and oral proficiency in the English language
Excellent personal presentation and interpersonal skills
Ability to lift up to 40 lbs.
Food and Beverage service experience, preferred
Must be at least 21 years of age
Ability to obtain San Diego County Food Handlers and Responsible Beverage Service certifications
Driving a company vehicle is an essential function of this role, a valid California Driver's License is required
What we offer:
401(k) Retirement Savings Plan
Excellent training and development opportunities
Exclusive discount and travel programs with Four Seasons Hotels and Resorts