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The Food and Beverage Outlets Manager, reporting to the Director of Outlets, is responsible for the overall support and operation of the food and beverage outlets including Tesserae Restaurant, Lobby Bar and In Room Dining. Responsibilities include but are not limited to guest service, hiring, training, scheduling and coaching of all staff members in the departments. This role will also impact the financial success and overall condition of the food and beverage outlets.
Job Responsibility:
Provide exceptional guest service and maintain brand standards
Assist in overseeing departmental financial performance by monitoring payroll and controlling supply expenses in alignment with budgetary goals
Manage beverage operations including monthly inventory, liquor/beer/wine controls, par levels, and enforcement of storage and requisition policies
Coordinate group reservations, banquets, bar, and restaurant operations, as well as oversee food and beverage events and promotions
Lead pre-shift meetings and daily reviews with staff and management to communicate expectations, address variations, and share pertinent information
Recruit, interview, hire, train, and appraise staff in accordance with hotel policy and applicable laws
Provide ongoing leadership, performance monitoring, coaching, and development to maintain high service standards and guest satisfaction
Prepare and post staff schedules that align with business needs while maintaining efficiency and labor controls
Maintain close control and accountability of uniforms, equipment, and operating supplies to ensure organization and efficiency
Foster teamwork and collaboration across departments while consistently following hotel policies, procedures, and standards of operation
Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, brand guidelines, and safety and security procedures
Perform all additional duties assigned by management
Requirements:
At least 1 yr. of previous F&B leadership experience is required
Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy
Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills
Adhere to all safety protocols, including proper use of PPE, equipment handling, and compliance with required licenses or certifications
POS systems knowledge proficiency
Must be able to lift and/or carry up to 40 pounds frequently
Ability to stand and walk for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel