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Food and Beverage Operations Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Sacramento

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

70310.00 - 82000.00 USD / Year
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Job Description:

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

Job Responsibility:

  • Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures
  • Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis
  • Maintains the operating budget, and verifies that standards and legal obligations are followed
  • Develops specific goals and plans to prioritize, organize, and accomplish work
  • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms
  • Supports and supervises an effective monthly self inspection program
  • Operates all department equipment as necessary and reports malfunction
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Understands employee positions well enough to perform duties in employees' absence
  • Monitors and maintains the productivity level of employees
  • Verifies that all team members/supervisors understand the brand specific philosophy
  • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
  • Celebrates and fosters decisions that result in successes as well as failures
  • Communicates areas that need attention to staff and follows up to verify understanding
  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements
  • Establishes and maintains open, collaborative relationships with employees
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
  • Follows property specific second effort and recovery plan
  • Stays readily available/ approachable for all team members
  • Demonstrates knowledge of the brand specific service culture
  • Provides services that are above and beyond for customer satisfaction and retention
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Serves as a role model to demonstrate appropriate behaviors
  • Takes proactive approaches when dealing with guest concerns
  • Sets a positive example for guest relations
  • Stays readily available/ approachable for all guests
  • Reviews comment cards and guest satisfaction result with employees
  • Responds in a timely manner to customer service department request
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Analyzes information and evaluates results to choose the best solution and solve problems
  • Performs hourly job function if necessary
  • Extends professionalism and courtesy to team members at all times
  • Comprehends budgets, operating statements and payroll progress report
  • Performs other duties, as assigned, to meet business needs

Requirements:

  • High school diploma or GED
  • 4 years experience in the food and beverage, culinary, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the food and beverage, culinary, or related professional area

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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