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Four Seasons Logo Four Seasons · Hospitality and Tourism

Food and Beverage Operations Manager

Mauritius, Beau Champ · Job Posted March 04, 2026
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Job Description

Provide strategic leadership and operational direction to Food & Beverage Service Outlets (Bar and Restaurant), ensuring exceptional guest experiences, strong financial performance, operational excellence, and alignment with company philosophy and standards. The Senior Outlet Manager oversees outlet managers and teams, drives revenue growth, and ensures cost efficiency and service excellence with continuous development.

Job Responsibility

  • Provides strong, visible leadership to Outlet Managers and teams
  • builds a high-performing, motivated and accountable department
  • Leads by example and instils a culture of excellence, continuous learning and innovation
  • Actively participates in Employee Relations activities and supports engagement initiatives across the division
  • Coaches and mentors Outlet Managers, ensuring structured career development plans and succession planning are in place
  • Ensures alignment with company philosophy, standards and policies across all supervised outlets
  • Drives operational efficiency, productivity and inter-departmental harmony
  • Demonstrates genuine warmth and enthusiasm when dealing with guests and internal customers
  • lives and promotes the Golden Rule
  • Ensures full standards compliance through regular audits, spot checks, standards testing and implementation of corrective action plans
  • Monitors financial performance including revenue, profitability, cost control and productivity
  • Oversees administration of departmental records, payroll, rostering, leave planning and manpower planning
  • Ensures strict adherence to grooming, hygiene and code of conduct standards
  • Conducts regular leadership meetings with Outlet Managers
  • reviews minutes of departmental meetings
  • Provides structured and ongoing performance feedback to direct reports
  • Acts as a hands-on leader during peak periods and high-profile events
  • Ensures a safe, clean and well-maintained working environment across all outlets
  • Performs any other cognate duties as assigned by senior management
  • Oversees daily operations of multiple outlets, ensuring seamless service delivery and consistent quality standards
  • Maintains strong floor presence
  • engages actively in service during high-volume periods
  • Drives achievement of revenue and profit targets
  • develops and implements revenue enhancement and cost management strategies
  • Leads and contributes to the Food & Beverage marketing plan
  • evaluates menu engineering, pricing strategies and promotional activities
  • Reviews and analyses outlet performance reports, guest satisfaction scores and financial results
  • implements corrective measures where required
  • Champions up-selling initiatives and monitors effectiveness through sales analysis
  • Ensures guest history records are accurate and effectively utilized for personalized experiences
  • Takes ownership of service recovery at a senior level and ensures timely resolution of guest concerns
  • Oversees planning and execution of major events
  • Ensures beverage and wine lists are strategically managed and commercially optimized
  • Continuously develops culinary, beverage and wine knowledge
  • supports training sessions, tastings and knowledge-sharing initiatives
  • Conducts routine outlet inspections
  • ensures timely maintenance and rectification of physical defects
  • Reviews pre- and post-service checks across outlets to ensure consistency
  • Ensures full compliance with cashiering, internal control procedures and POS accuracy
  • Conducts regular competitive analysis and market benchmarking
  • keeps abreast of global F&B trends and innovations
  • Oversees menu and beverage costing
  • analyses gaps between actual and potential food & beverage costs and operating expenses
  • Identifies operational inefficiencies and implements structured improvement plans
  • Drives long-term outlet positioning and concept development
  • Identifies new revenue streams and innovative guest experiences
  • Leads change management initiatives within the department
  • Supports division head in strategic planning and decision-making
  • Acts as second-in-command for the division when required

Requirements

  • College degree preferably specializing in hotel/restaurant management
  • 4 - 5 years of relevant experience in a 5 star hotel/resort (Multiple Outlets experience)
  • Has a well-developed interest in food and wines
  • has undergone professional training in food and wine knowledge
  • Possesses management skills and upward mobility
  • Possesses business acumen, well developed guest PR skills and personal flair
  • Be computer literate and fully conversant with food & beverage computer systems
  • Requires reading, writing and oral proficiency in the English language
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