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Provide strategic leadership and operational direction to Food & Beverage Service Outlets (Bar and Restaurant), ensuring exceptional guest experiences, strong financial performance, operational excellence, and alignment with company philosophy and standards. The Senior Outlet Manager oversees outlet managers and teams, drives revenue growth, and ensures cost efficiency and service excellence with continuous development.
Job Responsibility:
Provides strong, visible leadership to Outlet Managers and teams
builds a high-performing, motivated and accountable department
Leads by example and instils a culture of excellence, continuous learning and innovation
Actively participates in Employee Relations activities and supports engagement initiatives across the division
Coaches and mentors Outlet Managers, ensuring structured career development plans and succession planning are in place
Ensures alignment with company philosophy, standards and policies across all supervised outlets
Drives operational efficiency, productivity and inter-departmental harmony
Demonstrates genuine warmth and enthusiasm when dealing with guests and internal customers
lives and promotes the Golden Rule
Ensures full standards compliance through regular audits, spot checks, standards testing and implementation of corrective action plans
Monitors financial performance including revenue, profitability, cost control and productivity
Oversees administration of departmental records, payroll, rostering, leave planning and manpower planning
Ensures strict adherence to grooming, hygiene and code of conduct standards
Conducts regular leadership meetings with Outlet Managers
reviews minutes of departmental meetings
Provides structured and ongoing performance feedback to direct reports
Acts as a hands-on leader during peak periods and high-profile events
Ensures a safe, clean and well-maintained working environment across all outlets
Performs any other cognate duties as assigned by senior management
Oversees daily operations of multiple outlets, ensuring seamless service delivery and consistent quality standards
Maintains strong floor presence
engages actively in service during high-volume periods
Drives achievement of revenue and profit targets
develops and implements revenue enhancement and cost management strategies
Leads and contributes to the Food & Beverage marketing plan
evaluates menu engineering, pricing strategies and promotional activities
Reviews and analyses outlet performance reports, guest satisfaction scores and financial results
implements corrective measures where required
Champions up-selling initiatives and monitors effectiveness through sales analysis
Ensures guest history records are accurate and effectively utilized for personalized experiences
Takes ownership of service recovery at a senior level and ensures timely resolution of guest concerns
Oversees planning and execution of major events
Ensures beverage and wine lists are strategically managed and commercially optimized
Continuously develops culinary, beverage and wine knowledge
supports training sessions, tastings and knowledge-sharing initiatives
Conducts routine outlet inspections
ensures timely maintenance and rectification of physical defects
Reviews pre- and post-service checks across outlets to ensure consistency
Ensures full compliance with cashiering, internal control procedures and POS accuracy
Conducts regular competitive analysis and market benchmarking
keeps abreast of global F&B trends and innovations
Oversees menu and beverage costing
analyses gaps between actual and potential food & beverage costs and operating expenses
Identifies operational inefficiencies and implements structured improvement plans
Drives long-term outlet positioning and concept development
Identifies new revenue streams and innovative guest experiences
Leads change management initiatives within the department
Supports division head in strategic planning and decision-making
Acts as second-in-command for the division when required
Requirements:
College degree preferably specializing in hotel/restaurant management
4 - 5 years of relevant experience in a 5 star hotel/resort (Multiple Outlets experience)
Has a well-developed interest in food and wines
has undergone professional training in food and wine knowledge
Possesses management skills and upward mobility
Possesses business acumen, well developed guest PR skills and personal flair
Be computer literate and fully conversant with food & beverage computer systems
Requires reading, writing and oral proficiency in the English language