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Manage all food and beverage services for the facility, to include services in support of banquets, meetings, bars, and concessions. Ensures all food and beverage services operate efficiently and consistently within WCC quality standards. Oversee presentation and service of food and beverage products to ensure the highest quality at all times.
Job Responsibility:
Manage all food and beverage services for the facility, to include services in support of banquets, meetings, bars, and concessions
Ensures all food and beverage services operate efficiently and consistently within WCC quality standards
Oversee presentation and service of food and beverage products to ensure the highest quality at all times
Fulfills appropriate service requirements per each Banquet Event Order (BEO)
Coordinates with kitchen staff and other functional areas on the timing and production of service
Manages the break-down activities associated with each event, ensuring event areas and service hallways are clean and orderly
Fulfills appropriate service requirements per each Concession Event Order (CEO)
Manages the full operations of the concession area during an event
Ensures that staff is properly trained for food/alcohol service
Maintains proper cash handling/inventory in accordance with ASM policies
Ensures that transfer sheets are accurate and complete
Manage beverage inventories, order supplies, receive orders and follow appropriate liquor controls to comply with local regulatory requirements
Ensures that each bar operates effectively according to Savor Safe Beverage Program
Schedule various types of labor required within fiscal budget for each event
Maintains payroll accuracy for regular employees and time sheet accuracy for all other employees
Orders and maintains inventory of linens, uniforms, and small ware
Accounts for and reconciles point-of-sale systems and revenues
Ensures the maintenance of a Health Department score of 95 or higher
Hires and trains all Servers, Cashiers, Bartenders, and Captains
Conducts pre-shift meetings with assigned staff to reinforce training, provides updates on procedures and practices, and receives feedback from service personnel
Actively participates in pre-function in-house and client meetings as a representative of the Food and Beverage department for events
Maintains an active role in the local hospitality community and professional associations
Supervises all wait staff, bar staff and concessions staff. Responsibilities include interviewing, hiring, and training employees
planning, scheduling, and assigning work
appraising performance
disciplining employees in conjunction with Human Resources
addressing issues and resolving problems
This position is also responsible for the supervision of all other types of employees staffed for any major events
May act as WCC “Manager on Duty” during events as needed
Requirements:
Associate’s degree in hospitality management or related field. Experience equivalency considered in lieu of degree requirements
Minimum three years of food service management experience in restaurant, hotel, country club or another similar environment
Demonstrated knowledge of banquet services and operations
Strong orientation to excellent customer service and hospitality
Attention to detail and consistency in every aspect of service
Advanced oral and written communication skills
Ability to oversee multiple events and effectively manage each one
Excellent organizational, planning, and interpersonal skills
Ability to manage financial information and meet budget goals
Ability to maintain Serve-Safe certification
Design skills to develop creative buffet, product, and display presentations
Ability to function effectively in a fast-paced, team-oriented environment
Ability to respond quickly and resourcefully to internal and external issues
Ability to remain flexible and adapt to unforeseen problems and concerns
Proficiency with Microsoft Office Products, to include Word, Publisher and Excel
Must be able to work irregular hours, including weekends and evenings, as dictated by event schedules. Frequent long hours will be required