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Plan and manage the Restaurant, Room Service, Bar, and catering in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and managing the operations of the Restaurant, Room Service, Bar and catering. Recommends promotional ideas and procedural changes. Prepares forecasts, implements, monitors and controls the budgets for the various outlets.
Job Responsibility:
Manage the human resources within the department
Direct and oversee recruitment and development of employees
hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate
Develop, recommend, implement and manage the department's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations
Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs
to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest
Market the Food and Beverage outlets
develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives
Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
Requirements:
More than two years of post high school education
One to two years of employment in a related position with this company or other organization(s)
Excellent comprehension for assisting with guest and associate matters
Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies
Excellent comprehension required to read and implement policies and procedures
writing schedules and reading forecast and SOPs
Must have knowledge of food safety and chemicals/agents for training purposes