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Bring your passion for food and beverage service to Brisbane's most prestigious and largest conferencing and events operations. We are seeking motivated and energetic individuals who are committed to delivering exceptional service at a range of high-end conferences and exclusive events hosted at our world-class venue.
Job Responsibility:
Deliver outstanding customer service to guests during conferences and events
Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards
Take responsibility for your designated rooms or sections during service
Ensure all food and beverages requirements are delivered on time and as specified
Serve food and beverages in a professional and timely manner
Maintain cleanliness and hygiene standards in all service areas
Collaborate with kitchen staff and event coordinators to ensure smooth event execution
Address guest inquiries and resolve any issues promptly and courteously
Adhere to all food safety and responsible alcohol service guidelines
Participate in pre-event briefings and post-event debriefings
Requirements:
High school diploma or equivalent
Proven experience in food and beverage service, preferably in a conference or events setting
Excellent customer service skills with a friendly and professional demeanor
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Teamwork-oriented with a positive attitude
Flexibility to work varying shifts, including evenings, weekends, and holidays
Physical stamina to stand for extended periods and lift up to 25 pounds
Responsible Service of Alcohol (RSA) certification (required)
Food Safety Certification (preferred)
Problem-solving skills and ability to think on your feet
Knowledge of hospitality industry practices is a plus
Nice to have:
Food Safety Certification
Knowledge of hospitality industry practices
What we offer:
Discounts for ambassadors, families and friends at Accor Hotels worldwide
Complimentary hotel stay package to celebrate your work anniversary
Secure parking in the centre of Brisbane for only $10 per day