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As a Food & Beverage Associate, you will play a key role in delivering a seamless and elevated hospitality experience across our private members' clubs. This is a multi-skilled position supporting lounge, bar, floor service, meeting rooms, private dining, and member programming events. You will create a warm, intuitive, and professional service environment - ensuring members and guests feel welcomed, cared for, and consistently impressed.
Job Responsibility:
Deliver a personalised, attentive, and intuitive service to members and guests
Build rapport and anticipate needs to enhance the overall club experience
Provide knowledgeable recommendations across food, beverage, and events offerings
Handle requests and feedback professionally and efficiently
Take accurate orders and serve food and beverages promptly and courteously
Prepare and serve coffee, soft drinks, and alcoholic beverages to company standards
Maintain strong product knowledge, including ingredients, allergens, and wellness/functional menu elements
Upsell thoughtfully to enhance the member experience
Set up and maintain service areas with correct mise-en-place
Ensure cleanliness, organisation, and stock levels are maintained at all times
Follow all opening/closing procedures and cash handling protocols
Work collaboratively with kitchen and bar teams for smooth service delivery
Support delivery of private dining, meeting room service, and member events
Set up rooms according to event briefs (layout, AV, table settings, etc.)
Serve food and beverages during meetings and events with precision and discretion