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We have an exciting opportunity for a Food and Beverage Assistant to join our Garwnant team! Be part of creating special escapes in one of Wales’ most beautiful forest locations, surrounded by rushing rivers and 400 acres of Welsh woodland. Develop your skills while providing outstanding service to our guests, gaze up at exceptionally starry skies in this Dark Sky Reserve, and listen to the cheerful songs of willow warblers. As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Blackwood Forest. The Forest Retreat serves as a reception, shop, and café—a place for guests to relax, refuel, and plan their woodland adventures. Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests. You’ll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.
Job Responsibility:
Welcome guests warmly and provide exceptional customer service throughout their stay
Prepare and serve food and drinks in our café
Maintain cleanliness and hygiene standards in all areas
Support stock control, restock shelves, and assist with deliveries
Operate tills, handle payments, and follow cash handling procedures
Work as part of a close-knit team to ensure smooth daily operations
Ensure compliance with all health & safety and food hygiene regulations
Assist with the set-up and running of events and activities where required
Requirements:
Experience in a customer-facing role (hospitality or retail preferred)
Great communication and interpersonal skills
A friendly and approachable attitude
Attention to detail and pride in maintaining high standards
A flexible approach to working across different tasks and shifts
A passion for delivering an excellent guest experience
A love for working in beautiful outdoor settings, come rain or shine
A valid driving licence and access to a car, or another reliable means of transport
What we offer:
Generous holiday allowance
Performance-based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
Social events and awards evenings
Pension scheme
One full paid day to volunteer
Subsidised meals
Wellbeing events & activities
Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off
Hundreds of discounts – Save on top brands across the UK