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Food and Beverage Assistant

hiipswichhotel.co.uk Logo

Holiday Inn Ipswich

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Location:
United Kingdom , Leicester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour
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Job Description:

Can I have a Pizza with no sauce or cheese please? SAY WHAT? We’ve heard it all. Because you’re an outstanding Food & Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won’t be scared of the unknown, you’ll actually love it! You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.

Job Responsibility:

  • Ensuring that all guests experience an outstanding level of service throughout their stay
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
  • Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
  • Responding promptly to guest complaints and finding ways to turnaround any negative feedback
  • Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
  • Looking for ways to deliver continuous improvements to the guest experience

Requirements:

  • Incredible customer service abilities
  • Confidence to anticipate and deliver on guests needs
  • Enjoy using tech
  • Great interpersonal and communication skills
  • Incredibly attentive with guests
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Self-motivated and confident
  • Hard-working but FUN
What we offer:
  • Discounts across retail, restaurants, events etc
  • Family and Friends discounts in hotels across the Kew Green Hotels estate
  • International Travel at Employee Rate for other branded hotels within our brand family
  • Meals for free on shift
  • Progression Room to grow, with opportunities across the UK and internationally
  • Uniform provided
  • Flexible attitude and working hours
  • Monthly service charge

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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